{{IMG:who}} Members of the Raising Lions community
01

Who We Are

Raising Lions is a UK-based community organisation and is the data controller.

Contact email: tom@thelionglass.co.uk

02

Information We Collect

  • Your name and contact details, including email address
  • Membership and account information
  • Records of your communications with us
  • Payment and transaction details
  • Information you provide when you fill in forms or sign up to our lists
  • Technical data such as your IP address and how you use our website

Payments are processed securely by our payment provider. We do not store your full card details on our own systems.

03

How We Collect

  • Directly from you when you contact us, join or sign up
  • When you complete a form on our website
  • When you make a payment or complete a transaction
  • Automatically through cookies and analytics as you use our website
  • From third-party services you have authorised to share information with us
04

How We Use Your Information

05

Our Lawful Bases

Contract

Where processing is necessary to deliver the membership or services you have signed up for.

Consent

Where you have given us clear permission, for example to receive marketing communications.

Legitimate interests

Where we have a genuine business reason that does not override your rights and interests.

Legal obligation

Where we must process your information to comply with the law.

06  &  07

You are always in control of what lands in your inbox.

Marketing Communications

We will only send you marketing communications where you have agreed to receive them. You can opt out at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Emailing us at tom@thelionglass.co.uk to ask us to stop

Opting out of marketing will not affect any service or membership communications we need to send you.

Kit Forms and Email Marketing

We use Kit to manage our forms and email marketing. When you sign up through one of our forms, your details are stored and processed by Kit on our behalf.

Kit may process your information outside the UK. Where this happens, appropriate safeguards are in place to keep your information protected to the same standard.

Questions about how your data is handled?

Contact our data team
08

Who We Share Information With

  • Service providers who help us run our organisation, such as payment and email providers
  • Professional advisers where necessary, including accountants and legal advisers
  • Regulators or authorities where we are required to do so by law

We never sell your personal information to anyone.

09

International Transfers

  • Some of our providers may process your information outside the UK
  • Where this happens, we ensure appropriate safeguards are in place
  • These safeguards keep your information protected to the same standard as in the UK
10

How Long We Keep Information

Membership & account data
Kept for as long as you are a member and for a reasonable period afterwards.
Financial & transaction records
Kept for as long as required to meet our legal and tax obligations.
Marketing data
Kept until you unsubscribe or ask us to remove your details.
Everything else
Kept only for as long as we have a genuine need to hold it.
11

Cookies and Analytics

Our website uses cookies and analytics tools to help it work properly and to understand how visitors use it. You can control or disable cookies through your browser settings. Turning off some cookies may affect how the website functions.

12Your Rights

You have the right to:

Access the information we hold about you
Ask us to correct information that is wrong
Ask us to delete your information
Object to or restrict how we use it
Ask for your information in a portable format
Withdraw your consent at any time

To exercise any of these rights, please email us at tom@thelionglass.co.uk. We will respond within the timeframes required by law.

13Security

We take appropriate measures to keep your information secure and to protect it from being lost, misused or accessed without authorisation. While no system can be completely secure, we work to reduce risks wherever we can.

14Children's Information

Our services are not intended for children. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us and we will remove it.

17

Contact and Complaints

If you have any questions about this policy or how we handle your information, please get in touch. You can reach us at:

Raising Lions
Email: tom@thelionglass.co.uk

You also have the right to complain to the Information Commissioner's Office if you are unhappy with how we have handled your information.

We would appreciate the opportunity to address your concerns first.

Contact our data team